Terms of Service

Last updated: February 21, 2025

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Elite By Mai's website for personal, non-commercial transitory viewing only.

3. Account Registration

To use certain features of the website, you must register for an account. You agree to:

  • Provide accurate account information
  • Maintain the security of your account
  • Promptly update any changes to your account information
  • Accept responsibility for all activities under your account

4. Purchases and Payment

When making a purchase, you agree to:

  • Provide current, complete, and accurate purchase and account information
  • Promptly update account and payment information
  • Pay all charges at the prices in effect when incurring the charges
  • Pay all applicable taxes and charges

5. Product Information

We strive to provide accurate product descriptions and pricing, however:

  • We do not warrant that product descriptions or prices are accurate, complete, or current
  • We reserve the right to modify product information without notice
  • We reserve the right to limit quantities of products purchased

6. Delivery/Shipment Policy

Our delivery and shipment policies include:

  • Standard shipping times within Egypt are 3-5 business days
  • International shipping times vary based on location
  • Customers will receive a tracking number once their order has been shipped
  • Shipping costs are calculated at checkout based on the delivery address

7. Refund and Cancellation Policy

Our refund and cancellation policies include:

  • Customers may cancel their order within 24 hours of purchase for a full refund
  • Refunds will be processed within 7-10 business days after cancellation
  • Products returned must be unused and in original packaging
  • Return shipping costs are the responsibility of the customer

8. Disclaimer

The materials on Elite By Mai's website are provided on an 'as is' basis. Elite By Mai makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

9. Limitations

In no event shall Elite By Mai or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Elite By Mai's website.

10. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: engziada@gmail.com
WhatsApp: (+20) 1063461453
Phone: (+20) 1055341590
Address: Ismailia, Egypt